Scattered communication
- Messages spread across phones and accounts
- Customers re-explain their request to each agent
- Sales opportunities forgotten inside chats
- No one knows who replied, or when
CRM + AISmart CRM for sales and customer service
Customers on every channel.One place for your team.
TFlow brings WhatsApp, Messenger, Instagram and TikTok into one shared inbox, with AI grounded in your organization’s knowledge, so every inquiry becomes a sale, a booking or a support request with an owner and a clear next step.
- 30 days free
- No credit card
- Ready in minutes
TFlowCustomer conversation
Active now
Sarah Ahmed
One customer · one connected history
Your channels and tools, connected in one workspace
Your customer changes channels. The conversation stays together.
- Messenger
- TikTok
- OpenAI
- Google Gemini
- Moonshot Kimi
- Yeastar
- Google Sheets
- Tajer Link
- Yusor Pay
Available messaging, comments and calling features depend on the channel, your account’s eligibility and provider policies.
Why TFlow?
When conversations scatter, opportunities slip away.
Messages on different phones, comments left unanswered, and customers repeating themselves to every agent. TFlow brings it all back into one workspace.
With TFlow
- One inbox for every channel and teammate
- The full customer history in front of whoever replies
- Every opportunity has an owner and a follow-up date
- Reports and ratings that show service quality
Customer relationship management across your channels
Customers, sales and service in one place.
Connect each conversation to its follow-up, booking or support request, with tools built around the customer record.
One conversation for each customer
Bring messages from a customer’s linked accounts across supported channels into one chronological conversation, so your team can pick up where it left off.
- Manual or automatic assignment to people and departments
- Internal notes, tags and quick replies
AI informed by your knowledge
Use your knowledge base and connected sources to support replies and conversation summaries, according to your organization’s setup.
- OpenAI, Google Gemini and Moonshot Kimi, as configured
- Managed credit or your own key for a supported provider
Bookings within the conversation
Organize services, resources and opening hours, and help customers find a suitable appointment.
- Check availability before making a booking
- Reschedule or cancel within your permissions and policies
A clear next step for every lead
Track potential customers through sales stages so opportunities move beyond the message thread.
- An owner, value and follow-up date for each opportunity
- Pipeline view and a history of stage changes
Support requests you can track
Turn a customer’s need into a ticket or task your team can follow through to completion.
- Statuses, priorities, assignments and service deadlines
- Comments, attachments and linked or standalone tasks
Calls with customer context
Receive and make WhatsApp calls on an enabled channel, with the available routing and transfer options.
- Transfer to a person or department as configured
- Recording and a voice assistant when enabled under your policies
Commerce data beside the conversation
Connect Tajer Link and supported accounting systems to access authorized product and order data.
- Orders, invoices and stock data from your active integration
- Webhooks and APIs governed by permissions
Keep work moving on your phone
Stay connected to customers and colleagues with the iOS and Android apps available to your organization.
- Conversations, calls and notifications, depending on the release
- Follow tickets and tasks while away from your desk
Listen to your customers
Collect service feedback after a conversation or through rating kiosks at your branches.
- Customizable rating requests and messages
- Staff and branch reports according to permissions
Tools for everyday teamwork
Manage campaigns, contacts, reporting and your team in the same workspace.
- WhatsApp campaigns with approved templates and customer consent
- Departments, permissions and reports to track work
Simplified illustrative screens.
A clearer way to work
From a message to the next step.
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Connect your channels
Add supported business accounts, then set up your team, departments and permissions.
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Give every reply context
Bring customer history and business knowledge together. Decide where AI helps and when a team member takes over.
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Follow the work through
Turn a need into a sales opportunity, booking or ticket, then track its owner and next action.
- 4Messaging channels in one inbox
- 5Workspace interface languages
- 3AI providers to choose from
- 30Days of free trial
Explore how your team can work
The details behind every customer interaction.
Explore each area to see the workflows, controls and connected information available to your team.
Conversations and teamwork
One customer history. A team ready for the next step.
TFlow brings messages from a customer’s linked accounts into one chronological conversation, with tools to reply, collaborate and find context.
- One conversation across linked accounts
- Assignment, human takeover and internal notes
- Business context beside customer messages
Channels and replies
- Bring WhatsApp Business, Messenger, Instagram Direct and TikTok Business Messaging into one workspace.
- Automate replies to messages and eligible comments using your instructions and knowledge base.
- Follow a comment with a private message where channel capabilities and policies allow.
- Use available post context, with controls to reduce duplicate or competing replies.
Team collaboration
- Assign a conversation to a person or department, manually or through routing rules.
- Pause automated replies and let a teammate take over when needed.
- Write internal notes and mention colleagues without showing those notes to the customer.
- Use quick replies, tags and statuses to organize follow-up.
Customer context while you reply
- See the customer’s saved contact details and fields in the same context.
- Consult account statements and balances through an authorized business integration.
- Review invoices, purchases and available order statuses from the connected system.
- Move from the conversation to a linked lead, ticket, task or booking.
Search and follow-up
- Search by name, phone, email or earlier message content.
- Filter by channel while keeping the linked customer history together.
- Filter by status, department and assignee to find work needing attention.
- Review the activity history for assignments, status changes and events.
A shared history depends on linking accounts to the customer. Messaging, comments and media capabilities vary by channel and account permissions.
AI and your knowledge base
An assistant grounded in your sources and rules.
Give AI your organization’s knowledge and instructions. Choose when it replies, summarizes or takes an action, and when it hands over to your team.
- Internal knowledge, Google Sheets and commerce sources
- Supported media analysis and conversation summaries
- Optional actions with usage controls
Providers and usage
- Choose from OpenAI, Google Gemini and Moonshot Kimi model families, according to your setup.
- Use managed credit or your own key with a supported provider.
- Review available request records for model, tokens, tools and cost, and the ledger of credit top-ups, usage, adjustments and refunds.
- Configure the response model, instructions and answer length for your team.
Knowledge sources
- Use knowledge-base text and indexed attachments when enabled.
- Connect Google Sheets for general information you want the assistant to use.
- Combine text and semantic search when the relevant indexing is enabled.
- Consult the connected commerce source for available product, price and stock data.
Replies and context
- Use available conversation context instead of starting each reply from scratch.
- Analyze supported images according to the selected model’s capabilities.
- Transcribe supported voice messages and use their content in follow-up.
- Summarize a conversation to help another teammate pick it up.
Actions connected to work
- Gather order details, match products and ask for missing information before confirmation.
- Find services and available times, and create a booking when booking tools are enabled.
- Help create a ticket, task or lead through enabled tools and permissions.
- Help update customer details extracted from the conversation according to your settings.
Supervision and handoff
- Enable or disable automated replies by channel or conversation.
- Define tone, business scope and the information the assistant may use.
- Route a conversation to a person or department when handoff rules apply.
- Track usage and credit, and use conversation-analysis indicators with human review.
Replies and tools depend on the provider, configuration, permissions and actual source data. AI usage is charged through managed credit or your provider account; the subscription does not include unlimited usage.
WhatsApp calling
Answer the call with the customer’s context.
Handle WhatsApp calls from your workspace and route them to the right team or an enabled voice assistant, with access to call history and available controls.
- Inbound and outbound calls on enabled channels
- Transfers to people and departments
- History, recording and optional voice assistance
Routing and transfers
- Receive WhatsApp Business calls in CRM when calling is enabled for the channel.
- Call a customer when channel capabilities and permissions allow.
- Transfer a call to a teammate or department with an accept-or-decline workflow.
- Apply your organization’s routing rules on supported call paths.
During a call
- Mute and unmute using the available call controls.
- Use the speaker or an available audio output according to the device.
- Enter DTMF digits when supported by the route and current call state.
- Hold and resume a call, with waiting audio where configured.
History and review
- See a call’s start time, end time and duration in its record.
- Record WhatsApp calls automatically or manually when recording is enabled.
- Review available recordings in CRM according to your permissions.
- Add call notes and a rating to support quality follow-up.
Voice assistance and answering options
- Enable a voice-assistant profile for supported calls.
- Configure its instructions, available voice and caller interruption behavior.
- Route the caller and hand off to a teammate with available context.
- Answer from the web or your organization’s app, and add a Yeastar route when needed.
Calling, controls and recording depend on the channel, route, device, permissions and your organization’s policy. WhatsApp calls within CRM do not require a PBX.
Services and appointments
From an appointment request to reminders and follow-up.
Organize services, resources and calendars. Let customers book or change an appointment in the conversation when AI booking is enabled.
- Flexible services, resources and schedules
- Availability and booking-ownership checks
- Confirmations, reminders and a team calendar
Services and resources
- Define services, durations, prices and categories.
- Manage resources such as clinicians, consultants, rooms and equipment.
- Link each resource to its eligible services and use labels suited to your business.
- Set working hours, breaks and leave to determine availability.
Booking in the conversation
- Offer services and available times from actual schedule data.
- Select resources by round-robin or least-busy policy as configured.
- Collect the customer’s name and required contact details before completing the booking.
- Choose whether AI bookings are confirmed automatically or require follow-up.
Changes and policies
- Reschedule to an available time through the conversation when allowed.
- Cancel a booking after checking that it belongs to the customer.
- Set minimum advance notice for bookings or cancellations.
- Control whether the assistant sees prices and whether customers can choose a resource.
Calendar and follow-up
- Manage appointments manually in a calendar and track their statuses.
- Filter bookings by resource, service, customer and date.
- Send confirmations, reminders and change notifications according to messaging settings.
- Track attendance, cancellations, staff notifications and resource reports.
Automated booking and notifications require configured services, resources and an enabled channel. Bookings depend on availability; changes follow your organization’s policies and ownership checks.
Leads and sales
Turn interest into an opportunity you can follow up.
Connect each opportunity to its conversation, owner and next stage, then track value, invoices and outcome in a clear record.
- Customizable sales stages
- Leads connected to conversations and follow-up
- Invoice links and won-or-lost outcomes
Your sales board
- Create sales stages with names, colors and an order that fits your sales process.
- View opportunities on a Kanban board and move them between stages.
- Use a list view with search and filtering.
- Set each opportunity’s priority and expected value.
Capturing opportunities
- Create an opportunity from a conversation and link it to a contact.
- Enable AI-assisted opportunity detection according to your settings.
- Create leads from campaign replies when that workflow is enabled.
- Set the source and initial stage, with available duplicate checks.
Invoices and outcomes
- Attach a sales invoice or quotation from the connected system.
- Use the linked invoice amount to update the opportunity’s value.
- Share invoice information with the customer during follow-up.
- Close an opportunity as won or lost and record the reason and details.
Ownership and next steps
- Assign an owner so everyone knows who is responsible for follow-up.
- Set the next follow-up date and add related tasks.
- Access conversations and tickets linked to the opportunity.
- Review stage transitions, changes and activity history.
AI and campaign-based lead creation are optional. Invoice linking requires a working integration and permission to access the data.
Commerce, accounting and integrations
Bring order and payment data into the conversation.
Connect Tajer Link and supported systems so your team can find product, customer and invoice data, and use available business actions in the same context.
- Seraj, Crystal and Climax through Tajer Link
- Products, invoices and orders in one context
- Payment and notification options by integration
Connected business data
- Connect supported accounting systems through the Tajer Link bridge.
- Search products, prices and stock made available by the connected source.
- Find the customer’s account and view authorized financial data.
- Review invoices, account statements and balances without losing conversation context.
From conversation to order
- Gather products, quantities and delivery details before submitting an order.
- Create the order in the connected system after required information and confirmation are complete.
- Make the invoice link and status available for customer follow-up.
- Create an internal order with a local reference when internal-order mode is enabled.
Payment options
- Initiate a Stripe payment link when available and configured in the connected store.
- Initiate a Yusor Pay payment through the supported integration.
- Complete Yusor Pay OTP verification through the approved workflow.
- Follow the actual payment result and order status returned by the provider.
Updates and additional integrations
- Receive order events through the integration’s available webhooks.
- Use available order and delivery statuses to give the customer a more informed answer.
- Send updates through supported channels when their notifications are enabled.
- Connect external systems through authorized APIs with defined access scopes.
Integrations and payment methods require appropriate provider accounts, configuration and permissions, and may carry separate fees. Data availability and freshness depend on the connected system. Customer-specific financial actions follow the required identity and order-ownership checks.
Tickets and tasks
Give every request an owner and every follow-up a due date.
Turn a customer’s request into clear work: a ticket with a priority and status, or an independent task a teammate can track to completion.
- Create from conversations and assign to your team
- Statuses, priorities and change history
- Checklists, deadlines and reminders
Organizing service requests
- Create a ticket from a conversation and keep it linked to customer context.
- Classify requests as inquiries, issues, complaints, accounting requests and more.
- Set priority and status to track the request from opening through resolution and closure.
- Assign the ticket to an authorized teammate or department.
Collaboration and ticket history
- Add internal or customer-facing comments according to permissions.
- Attach files the team needs to resolve the request.
- Review changes, assignments and event history.
- Review reports by status, type and priority.
Independent or linked tasks
- Create an independent task or link it to a ticket.
- Organize follow-ups, callbacks, escalations, reviews and approvals.
- Break work into checklist items and track progress.
- Add task comments and update its status through completion.
Deadlines and service follow-up
- Set due dates to make the expected follow-up time clear.
- Send reminders before a deadline according to notification settings.
- Identify overdue tasks and notify their owner.
- Track configured service deadlines and SLAs according to team permissions.
Ticket visibility, comments and actions follow user and department permissions. Deadlines and notifications are configured for your organization’s policies.
iOS and Android apps
Keep work moving when you are away from your desk.
Follow conversations, calls, tickets and tasks in your organization’s app, with notifications and updates that help you respond promptly.
- Messages, assignment and notes from your phone
- Calling and history where enabled
- Tickets, tasks and reports on the move
Conversations on your phone
- View conversations and filter by status, department and assignment.
- Send text, images, audio, video and documents supported by the channel.
- Assign a conversation to yourself, a teammate or a department when permitted.
- Write internal notes and mention colleagues.
Calls and call history
- Receive calls through the calling interface available on your device.
- Call customers through enabled channels and routes.
- Transfer calls and use the controls available in your app version.
- Review, filter and inspect call history.
Work and notifications
- Create and update tickets, follow comments and manage assignments.
- Follow your tasks, statuses and checklists.
- View performance reports available to you under your permissions.
- Receive message, call and assignment notifications, with an Arabic interface available.
Some capabilities vary by app version, device and enabled channel. Contact us for the app distribution option available to your organization.
Campaigns, reporting and team administration
Everyday tools that make follow-up more consistent.
Manage contacts, campaigns, permissions and reporting in the same workspace, with messaging and assignment rules suited to your team.
- Scheduled campaigns with approved templates
- Contacts, fields and permissions
- Operational reports and document design
Campaigns and templates
- Prepare and schedule WhatsApp campaigns for the appropriate audience.
- Manage message templates and their Meta review and approval workflow.
- Configure AI instructions for campaign replies when enabled.
- Track available sending, delivery and engagement statuses.
Contact management
- Organize contacts with categories and tags.
- Import contacts from Excel using your defined custom fields.
- Manage the block list and saved contact information for follow-up.
- Add supporting channels such as a Telegram bot and SMS when configured.
Team and assignment
- Create departments and set each user’s access and action permissions.
- Distribute conversations by round-robin or least-busy rules.
- Use staff working schedules and availability in configured routing.
- Customize welcome, closure and reopening messages, and closure reasons.
Reporting and external access
- Review reports for conversations, channels, employees and enabled modules.
- Design invoice and account-statement PDF templates with the visual report designer.
- Use ready templates and adjust their layout for your organization.
- Manage scoped API tokens for templates, tickets and contacts.
Campaigns are subject to customer consent and provider template policies. Reports, channels and external actions follow enabled modules and granted permissions.
Optional Yeastar P-Series integration
Bring your phone system closer to your team.
Connect Yeastar P-Series to TFlow for customer context and employee extension mapping. You can also use the platform without owning a PBX.
Mapped extensions and departments
Synchronize extensions, queues and ring groups. Link each employee to primary or secondary extensions and each department to its receiving destination, with Yeastar remaining the directory source of truth.
Call from the customer’s context
With Click-to-Call, the employee’s extension rings first. After the employee answers, Yeastar calls the customer through the configured outbound route.
WhatsApp to your PBX
After SIP, DID and voice readiness are configured, a Yeastar inbound route sends the call to an IVR, queue, ring group or extension. DTMF is available on the ready voice path.
Context for the person who answers
The authorized employee linked to the answering extension sees the caller’s context. The call record can link to the conversation when a real phone number matches, and the call card closes when the call ends.
Keep your existing phone routes
Queues, ringing rules and SIP or GSM trunks stay in Yeastar. Browser calling becomes available after the voice path and outbound route are ready; changing the PBX destination can keep the same DID.
Tested setup, isolated for each organization
Connect and test OpenAPI, synchronize the directory, then map people and departments. Add DID and SIP only for the voice paths you need. Credentials stay out of the browser, and operational controls appear only after valid setup.
There is no separate integration add-on fee. Yeastar hardware or plans, trunks and telecom providers are billed separately. Browser audio and voice transfers require setup and testing; call records depend on provider capabilities and permissions.
Solutions for your business
Connect customer conversations to everyday work.
Explore customer relationship management, a WhatsApp contact center, and customer service across social channels.
Customer relationship management in Libya
A guide to choosing CRM for businesses in Libya: connect WhatsApp and social channels with sales, bookings and support. Compare workflows, integrations and costs.
WhatsApp messages and customer calls
Organize WhatsApp messages, eligible calls and team handoffs in TFlow CRM. Explore optional Yeastar routing, customer context, setup requirements and costs.
Customer service across social channels
Connect WhatsApp, Messenger, Instagram and TikTok customer service with shared history, team assignments, supervised AI, tickets and follow-up in TFlow CRM.
Clear pricing
Try it first. Find your team’s fit.
Explore the platform for 30 days without a credit card, then choose your subscription.
Try it free for 30 days
Professional
Connected tools for customer conversations, support and sales follow-up.
Start your free trialThe trial includes up to 5 users and features enabled for your organization. Channel connections and calling remain subject to provider requirements.
- Up to 5 users
- Customer conversations and AI assistance
- Bookings and sales pipelines
- Commerce integrations and order workflows
- WhatsApp calls and optional Yeastar integration
- Tickets, tasks and customer ratings
- iOS and Android apps, plus reporting
- Priority support
Enterprise
A tailored quote for teams that need more capacity, customization or integrations.
- User capacity and servers as agreed in your quote
- Customization and advanced API integration
- Dedicated support and a service agreement under your contract
Prices are in US dollars. Features depend on setup, channel eligibility and permissions. AI usage is billed through managed credit or your own provider key; external service fees may apply. Yeastar, trunk and telecom costs are separate.
Before you start
Your questions about CRM, WhatsApp and service.
Didn’t find your answer?
Talk to our team on WhatsApp and we’ll help you choose the right setup for your business.
Contact usWhat is TFlow CRM?
TFlow is a multilingual cloud platform for customer relationship management and customer service. It brings conversations, customer data, sales, bookings, tickets and calls into one workspace.
Which channels are supported, and can I keep the WhatsApp Business app?
TFlow supports WhatsApp Business Platform, Facebook Messenger, Instagram Direct and TikTok Business Messaging. Messaging, comment and calling capabilities vary by channel. Meta’s Coexistence mode can keep the WhatsApp Business app on the same number when the account and number are eligible.
How does the AI work, and how is its usage charged?
AI depends on your organization’s setup, provider, knowledge base and connected sources. It supports replies, summaries and optional actions such as bookings or ticket creation within available data and permissions. Usage is charged to managed credit or your provider account when you use your own key; the subscription does not promise unlimited AI usage.
Do I need a PBX phone system?
No. TFlow works without a PBX, including WhatsApp calling when the channel is enabled. Yeastar P-Series integration is optional and has no separate add-on fee. Yeastar hardware or plans, trunks and telecom provider costs remain separate.
What are the requirements and limits of the Yeastar integration?
Yeastar P-Series is the currently supported PBX provider. WhatsApp transfers and browser audio require SIP, DID, a trunk, suitable calling routes and successful readiness checks. CDR data depends on setup and permissions. Playing or downloading Yeastar recordings from the central portal, or summarizing them with AI, are not generally available operational features.
What if a WhatsApp customer hides their phone number?
Conversations and replies continue using the WhatsApp identity. PBX phone calling is not shown unless a real, callable phone number is available. The system does not invent a phone number.
How much does TFlow cost, and is there a free trial?
The published trial lasts 30 days with no credit card required. Professional costs $49 per month or $490 billed annually and includes up to 5 users. Enterprise is priced by quote. Usage depends on enabled features, and the AI and external service costs described in the pricing section may apply.
How do I choose my workspace language?
The primary language you select when creating a workspace sets the default for the interface, AI notes and call summaries. Saved individual language choices are preserved. Choose Arabic, English, Sorani Kurdish, Turkish or Chinese for the workspace. Signup and legal pages are available in Arabic, English, Sorani Kurdish and Turkish.
How do I choose the best CRM for my business?
Start with your customer channels, sales process and after-sales service, then compare team languages, permissions, integrations and total cost. Test a real journey from the first message to follow-up or resolution. Confirm calling eligibility, AI usage and external service costs, and choose a system your team can use every day for your actual business needs.
Experience in communications and business software
Developed by TIC Libya.
Founded in 2011, TIC Libya develops communications, business management and software solutions. TFlow brings that experience into a multilingual CRM platform that connects conversations with everyday work. Each organization has its own users, channels, settings and permissions.
Visit the company websiteBuilding business technology since 2011
- Accounting software
- Communications solutions
- E-commerce
- Custom software development
- Messaging services
- Customer relationship management
Buzuhair Street, Al-Mashtal Road, Tripoli, Libya
Saturday–Thursday · 10:00–19:00
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Bring your team around your customer.
Try TFlow and explore how conversations connect with follow-up, sales and customer service.
- 30 days free
- No credit card
- Ready in minutes